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Broadband help

For queries about your TalkTalk broadband service.

VPN Not Connecting

EmmaHarrick
First Timer
Private Message

on ‎13-05-2022 12:42 PM

Message 4 of 4

Hi there,

 

Can support please assist with my VPN connection.

I am having the same issue as other customers and believe it is due to firmware?

 

Thanks,

Emma. 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to EmmaHarrick

on ‎13-05-2022 01:09 PM

Message 1 of 4

Hi Emma

 

All updated 🙂

 

Please can you retest and let us know how you get on.

 

Thanks

 

Debbie

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EmmaHarrick
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎13-05-2022 01:00 PM

Message 2 of 4

Hi Debbie,

 

Yes, please go ahead.

Thank you. 

 

Emma.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎13-05-2022 12:51 PM

Message 3 of 4

Hi Emma

 

Apologies for this.

 

Will it be ok if I make a change to your router firmware now?

 

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

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