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VPN Stopped working

mhicks4921
First Timer
Message 12 of 12

My VPN Has stopped working and i am unable to connect to my work servers.

 

looking through the forums my firmware version maybe the issue (SG4K100136)

 

how do i fix this?

MATT
11 REPLIES 11

Message 1 of 12

That's great news, thanks for letting me know 🙂

Chris

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Message 2 of 12

worked perfectly thank you

MATT

Message 3 of 12

OK, I'll start the update now, it will take up to 20 minutes to complete, please don't switch off your router


Chris

Message 4 of 12

thats fine thank you

MATT
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Message 5 of 12

Is it OK to do it now, it will take up to 20 minutes to complete?


Chris

0 Likes

Message 6 of 12

yes please that would be great

 

MATT
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Message 7 of 12

No problem. We can roll back your firmware to an earlier version to see if this resolves the problem, would you like to give this a try?

Chris

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Message 8 of 12

Completed that now, my apologies

MATT
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Message 9 of 12

Thanks but could you also please add your TalkTalk landline telephone number so that we an locate you on our systems

 

Chris

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Message 10 of 12

Hi Chris,

 

I have completed my profile as requested

MATT
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Chris-TalkTalk
Support Team
Message 11 of 12

Hi mhicks4921,

 

If you'd like us to take a look at this for you can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris
 

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