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Broadband help

For queries about your TalkTalk broadband service.

VPN access out across your entire network for homeworkers

Redtilimdead
First Timer
Private Message

on ‎15-06-2022 04:24 PM

Message 3 of 3

Our IT department have advised that your network has wiped all homeworkers from accessing VPN.   What are you doing to resolve the issue?  I logged a call earlier today.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎16-06-2022 06:48 AM

Message 1 of 3

Hello,

 

I can see that we've posted on your other topic so I will close this topic to avoid confusion.

 

Thanks

 

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Skynet_TX
Community Star
Private Message

on ‎15-06-2022 08:27 PM

Message 2 of 3

Hi @Redtilimdead,

 

The support team here will help you on the other topic that you have created. It is not true that VPN access has been removed for everyone.

 

New firmware has been rolling out recently for the Sagemcom Wi-Fi Hub, for some customers this has affected their ability to connect to VPN services. If that is what is affecting you then the support team here will be able to fix it by changing the firmware on your router.

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