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For queries about your TalkTalk broadband service.

Router takes a long time to reboot & looses settings.

Riquez
Popular Poster
Private Message
Message 3 of 3

Ive noticed in the last 2 or 3 weeks that when my router gets reset or loses power, it takes between 15 mins to several hours for it to reboot to a solid white light.
Then my SSID names are reset to default.

Had a couple of power cuts recently, the first time it took an exceptionally long time for the internet to return. It was hours with the router flashing orange - i assumed the storm had damaged some infrastructure.
Today I was just moving some furniture & turned the router off so I could do that. When I turned it back on again it took 15mins to reboot, flashing orange the entire time before in the last min white/orange, then solid white. This seems like an exceptionally long time.

Is something wrong with the router? Why is it resetting the SSID?
I have had the router 3 years & its never lost the SSID before.

Additionally, I have noticed some LAN wi-fi interuptions in the past weeks.
I have a network SSD with old movies on it so I can watch them on the TV. In the past weeks the videos frequently stop & the TV says "connection lost"
Also, when I copy files over the home network, from one computer to another i get frequent failures - this is normally very rare (1 in 100), but recently its very common, at least 3 out of 4 times it fails.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Riquez 

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Yes I,think you are right. I have asked one of TalkTalk's support to pick your thread up and replace the router if they agree with me.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?