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Broadband help

For queries about your TalkTalk broadband service.

Router takes a long time to reboot & looses settings.

Riquez
Popular Poster
Private Message TalkTalk
Message 5 of 5

Ive noticed in the last 2 or 3 weeks that when my router gets reset or loses power, it takes between 15 mins to several hours for it to reboot to a solid white light.
Then my SSID names are reset to default.

Had a couple of power cuts recently, the first time it took an exceptionally long time for the internet to return. It was hours with the router flashing orange - i assumed the storm had damaged some infrastructure.
Today I was just moving some furniture & turned the router off so I could do that. When I turned it back on again it took 15mins to reboot, flashing orange the entire time before in the last min white/orange, then solid white. This seems like an exceptionally long time.

Is something wrong with the router? Why is it resetting the SSID?
I have had the router 3 years & its never lost the SSID before.

Additionally, I have noticed some LAN wi-fi interuptions in the past weeks.
I have a network SSD with old movies on it so I can watch them on the TV. In the past weeks the videos frequently stop & the TV says "connection lost"
Also, when I copy files over the home network, from one computer to another i get frequent failures - this is normally very rare (1 in 100), but recently its very common, at least 3 out of 4 times it fails.

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4 REPLIES 4

Message 1 of 5

Hi @Riquez 

 

That's great news, thanks for letting me know 🙂

 

Debbie

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Message 2 of 5

Thanks Debbie. Its now received & set up. All working.
The router boots in 3 mins, which is significantly faster, so i would say problem solved. thank you.
Ill return the old one in the bag provided.

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi @Riquez 

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Thanks

 

Debbie

KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 5

Yes I,think you are right. I have asked one of TalkTalk's support to pick your thread up and replace the router if they agree with me.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support