VPN connection suddenly stopped working

[Lorraine44]

Hi, 

I use VPN to connect to my work computer and it suddenly stopped on Monday 26th Sept.  After doing a lot of investigating our IT guys say I need a Firmware update or a new router.  Talktalk customer service were not able to supply either.  Can you help please?  

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

[Lorraine44]

Hi Chris,

Thankyou! That seems to have worked.

Lorraine

[Chris-TalkTalk]

Hi Lorraine,

Yes the firmware update is complete. If you are still unable to connect to your VPN can you switch your router off and leave it off for at least 30 minutes then switch back on and retest

Chris

[Lorraine44]

Hi Chris,

Has the upgrade been completed?  Is there any action I need to take as it's still blocking the VPN?

Thanks

Lorraine

[Chris-TalkTalk]

OK, I'll start the upgrade now, please don't switch off your router

Chris

[Lorraine44]

Hi CHris,

Yes please go ahead.

Thanks,

Lorraine

[Chris-TalkTalk]

The firmware update can take up to 20 minutes to compete, would you like me to start it now?

Chris

[Lorraine44]

Hi Chris,

Yes that would be good, thanks.

Lorraine

[Chris-TalkTalk]

Thanks Lorraine. We can try a different firmware version, would you like to give this a try?

Chris

[Lorraine44]

Hi Chris,

Info updated on profile, thanks.

Lorraine

[Chris-TalkTalk]

Hi Lorraine,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris