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For queries about your TalkTalk broadband service.

VPN issues. help needed

MARSHALLRJ
First Timer
Private Message TalkTalk

on ‎24-09-2024 07:44 PM

Message 4 of 4

I use Cisco VPN for work and it has not connected since Wednesday last week. I see it’s clearly an issue on other threads so please can you fix asap! 

Labels:
3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎27-09-2024 07:19 AM

Message 1 of 4

Hi @MARSHALLRJ 

 

Is everything working ok now?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎25-09-2024 07:09 AM

Message 2 of 4

Hi @MARSHALLRJ 

 

I'm really sorry to hear this.

 

I've made a change to your router firmware, please can you retest?

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?   

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ferguson
Community Star
Private Message TalkTalk

on ‎24-09-2024 07:48 PM

Message 3 of 4

Thanks for starting your own topic.  🙂

 

It will help the support team to look into this for you if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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