VPN issues

[jacey99]

I am having trouble connecting to my work VPN from home, I have contacted TALKTALK through the live chat and they suggested the router firmware needs to be updated, and that i should post here to get the issue resolved 

[Debbie-TalkTalk]

Hi Jacey

I'm so glad to hear this 🙂

I have also sent you a Private Message with a short survey for our Community.

Thanks

[jacey99]

Hi Debbie,

Its working now thank you for your help

[Debbie-TalkTalk]

Hi Jacey

All updated 🙂 Please can you retest?

Thanks

[jacey99]

Hi Debbie,

Yes this would be great!

Thanks

Jacey

[Debbie-TalkTalk]

Hi jacey99

Thank you 🙂

Will it be ok if I update your firmware this morning?

We advise to keep the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks again.

Debbie

[jacey99]

I have done this now

[Debbie-TalkTalk]

Hi jacey99

Ok, if you log into My Account then your landline number should show there.

We need this so we can locate your line details.

Thanks

[jacey99]

Hi Debbie,

I don think so

[Debbie-TalkTalk]

Hi jacey99

Do you have a FTTP service?

[jacey99]

Hi Debbie,

I do not have a TALKTALK landline only broadband so I have added my mobile number 

[Debbie-TalkTalk]

Hi jacey99

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie