For queries about your TalkTalk broadband service.
on 22-04-2022 11:10 AM
My work laptop will no longer connect to the VPN. Apparently it is because of the router version SGK100130 I have at home. Please advise!
on 28-04-2022 06:31 AM
Hi catie_v
I've made a change to your router firmware, please can you retest and let us know how the connection compares?
Thanks
Debbie
on 27-04-2022 06:11 PM
I have done this now
on 25-04-2022 06:47 AM
Hi catie_v
Please can you also add your TalkTalk landline number to your Community Profile.
Thanks
Debbie
on 22-04-2022 08:21 PM
Hi @catie_v,
The support team here on the community probably won't be around until Monday now. If you are using the built in Windows 10/11 VPN then the version of firmware you are using can cause problems, the support team here will probably be able to make some changes to your router settings, or apply a different firmware version when they return on Monday.
on 22-04-2022 05:15 PM
Hi Debbie
Have done this now, thanks
on 22-04-2022 11:40 AM
Hi catie_v
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie