VPN not working SGK100130

[catie_v]

My work laptop will no longer connect to the VPN. Apparently it is because of the router version SGK100130 I have at home. Please advise!

[Debbie-TalkTalk]

Hi catie_v

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie

[catie_v]

I have done this now

[Debbie-TalkTalk]

Hi catie_v

Please can you also add your TalkTalk landline number to your Community Profile.

Thanks

Debbie

[Skynet_TX]

Hi @catie_v,

The support team here on the community probably won't be around until Monday now. If you are using the built in Windows 10/11 VPN then the version of firmware you are using can cause problems, the support team here will probably be able to make some changes to your router settings, or apply a different firmware version when they return on Monday.

[catie_v]

Hi Debbie

Have done this now, thanks

[Debbie-TalkTalk]

Hi catie_v

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie