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Broadband help

For queries about your TalkTalk broadband service.

VPN not working

jamesluckett
First Timer
Private Message

on ‎14-09-2022 03:34 PM

Message 4 of 4

Hi,

 

I need help, I am trying to connect to my work VPN. I have had three calls with Technical support and they have not resolved the issue. If I use my mobile hotspot it works but if I use the Talk Talk router it will not let me connect to my work VPN. I have tried splitting the SSID and setting them as two different names i.e. Talk24  and Talk 5. This has not worked. I have tried connecting my VPN to two friends' Internet with Sky and BT and I can connect to VPN with no problems. I don't know what else I can do to try and resolve this except cancelling by Talk Talk Internet and going with another provider. Can anyone suggest anything? 

JSL
0 Likes
3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎22-09-2022 11:12 AM

Message 1 of 4

Hi,

 

Just checking back in to see if everything is now ok?

 

Thanks

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

‎15-09-2022 06:16 AM - edited ‎15-09-2022 06:17 AM

Message 2 of 4

Hi James

 

I'm sorry to hear this.

 

I've made a change to your router firmware, please can you retest?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-09-2022 06:37 PM

Message 3 of 4

Which make/model of router are you using & what firmware is it running?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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