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Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

PPTP VPN NOT WORKING

Please can you assist. My works VPN is not working. My IT department at work says that the router is blocking the connection (PPTP) Device version Fast F5364-3.T8

Lost broadband from my television

Broadband services are still available on my PC and laptop but my television channels have disappeared and I cannot activate the "TalkTalk " button on my tv remote control. Help Please.

Wireless Security Camera

I am considering purchasing a wireless security camera which operates on 2.4G, how do I know if it will work with my router? Any help would be greatly appreciated.

Resolved! Help with rep REP-11735155 please

If possible could you kindly divulge the nature of the above? It has seen my speeds drop from 22 to 16. Or is dlm messing around, again.

Divsec by Community Star
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VPN not working on new laptop

I have got a new work laptop and am unable to connect to the VPN through my TalkTalk router. Are you able to please advise if this is a firmware issue? I have reset to factory settings, as advised in other posts but with no luck. Thanks,Kath

kzyoung by First Timer
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VPN not working

VPN not working. Been told by external IT provider that it is due to PPTP not being support by TALK TALK after May 2022. Please help me so i can work from home

No connection to company Vpn

Hi I am currently trying to work from home but I can not connect to my company's VPN, My company's IT department have checked and they think the error is with my router. Can someone please help with this?

Lowt-76 by First Timer
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Can you please direct me to your live chat?

Hi.I am a disabled customer who can't do phone calls. We had an engineer visit us right now from Openreach which you said had been cancelled via a text message.My partner tried to call you to ask about this but you told him that you couldn't speak to...

philonysh by Popular Poster
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VPN

Can't connect to my works VPN, was working fine last week. Had this issue back in December, a new router was sent and it worked straight away! Not working today and called talk talk and no help whatsoever.

Livz1 by First Timer
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PPTP VPN blocked

Hello,I need to work from home and connect to my work VPN network (PPTP). According with the company's IT department, Tall Talk router is known to block PPTP and they recommend to access my home router and "..set PPTP Pass-through to allow and IPSec ...

Dexter76 by Popular Poster
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Moving home

Two questions:Working may way through the online moving home request I notice talktalk want to add talktalk TV to my package and I can't remove it. Any suggestions?The small print contract attached to my request to transfer to my new house says the c...

pgaudit by Popular Poster
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Support on a reported fault

Hi I've been advised to contact talktalk regarding a fault but I can't find how to contact anyone and the "contact us" button doesn't do anything so I'll post here and hope for the best. I have a fault with reference REP-11724312. Basically internet ...

Resolved! email account

have had Tiscali broadband for ages but have recently moved to a different broadband provider; will my Tiscali email still work and if so for how long if am no longer paying Tiscali/talktalk?

Ongoing DNS errors on connection

I have a significant issue with my broadband. I am rarely able to access web pages, with each giving DNS_PROBE_STARTED errors followed by DNS_PROBE_FINISHED_BAD_CONFIG. This occurs on wired and wireless connections. If I reboot the router it is usual...

VPN Issue

Wonder if anyone can help, since June 2022, I have been unable to access my VPN. today I thought, let me sort this out as I am working from home again. I spent 2hrs on the live chat speaking with someone telling me to disconnect, shut down, reboot, d...

No internet

Hi. I’m fairly new to talk talk. Switched over about a month ago because it was cheaper than my previous provider. but I’ve noticed that, every Sunday night (Monday 00:30 to 01:00), I get cut off from the internet. The WiFi and network works fine, ju...

Ads in japanese

Hi all, moved into this new house with some people, wifi was already set up. I am getting a problem where ads on my laptop, smart tv are in japanese (or another asian language im not sure) Some of the search results are in the same language. Does Tal...

Terrible BB speed all of a sudden

Hi. So Ive always seen between 35mbs and 45mbs on my service. Suddenly in the last 24 hours this has dropped dramatically to around 4mbs. My router dashboard displaysCurrent speedsDownload: 18.06 MbpsUpload: 2.20 Mbps But a live speed test on the Tal...

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VoyceRZ by First Timer
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Cutting out same time every day

Hello, Ever since I had an openreach engineer turn up out of the blue to connect me to future fiber (which I didn't order or even know about) Im having intermittent drop outs at 11am ish every day. The router resets by its self (solid white light >of...

Ricbro86 by Participant
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Broadband below guaranteed minimum; chat support not helpful

Current VDSL has dropped from ~60Mbps down about 8 weeks ago to 39Mbps this morning (after a remote reset at around 2am). I don't use TT supplied router, as I have some networking knowledge and work with a Draytek load balancing router. 2nd line shar...

shelmec by Team Player
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