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Broadband help

For queries about your TalkTalk broadband service.

Router resetting randomly

mikehorne
Conversation Starter
Private Message
Message 29 of 29

getting this on the log page of my router? WAN DHCP client (1) stopped

most resets are at 10am, 4pm for the past couple of days, the following is my log for today I don't understand it at all.

 

enclosed is a screenshot of my logs


Screenshot 2022-09-07 at 16.21.13.png
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28 REPLIES 28

mikehorne
Conversation Starter
Private Message
Message 21 of 29

Still rebooting randomly, can you investigate further please

 

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ferguson
Community Star
Private Message TalkTalk
Message 22 of 29

OK, keep us posted.

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mikehorne
Conversation Starter
Private Message
Message 23 of 29

face plate removed and now plugged in, lets hope this works.

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ferguson
Community Star
Private Message TalkTalk
Message 24 of 29

If the issue persists, unclip the faceplate from the master socket and connect to the test socket behind there via a plugin microfilter.

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Message 25 of 29

Have now plugged the router cable in via the Master Socket 5C, a cable has been run from this (upstairs) to the router (downstairs) 

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Message 26 of 29

Hi Mike

 

Thanks for updating your profile.

 

I've checked and your router has the latest firmware which resolved a previous DNS issue.

 

I have also completed a line test and this is detecting a potential fault. Is the router currently connected at the test socket?

 

Thanks

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mikehorne
Conversation Starter
Private Message
Message 27 of 29

I have now, old phone number somehow appears there?

 

DNS name resolution failure (wpad) this seems to be the main culprit of my errors, getting desperate now for a solution.

 

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Debbie-TalkTalk
Support Team
Staff
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Message 28 of 29

Hi Mike

 

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

 

Thanks

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