Broadband help

jamesluckett · ‎14-09-2022

Hi,

I need help, I am trying to connect to my work VPN. I have had three calls with Technical support and they have not resolved the issue. If I use my mobile hotspot it works but if I use the Talk Talk router it will not let me connect to my work VPN. I have tried splitting the SSID and setting them as two different names i.e. Talk24 and Talk 5. This has not worked. I have tried connecting my VPN to two friends' Internet with Sky and BT and I can connect to VPN with no problems. I don't know what else I can do to try and resolve this except cancelling by Talk Talk Internet and going with another provider. Can anyone suggest anything?

JSL

Michelle-TalkTalk · ‎22-09-2022

Hi,

Just checking back in to see if everything is now ok?

Thanks

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Debbie-TalkTalk · ‎15-09-2022

Hi James

I'm sorry to hear this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

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KeithFrench · ‎14-09-2022

Which make/model of router are you using & what firmware is it running?

Keith
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Broadband help

VPN not working