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VPN connection not working

EmsJL
First Timer
Message 8 of 8

Hi, like many others I'm having issues connecting to my work VPN.  This has worked fine for many years.  Please could you advise what can be done?

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7 REPLIES 7

Message 1 of 8

Hi EmsJL

 

That's great, thanks for letting us know.

 

Debbie

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Skynet_TX
Community Star
Message 2 of 8

@jrs270575, I've just posted in the topic you started, the staff here will provide more help in that topic

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jrs270575
First Timer
Message 3 of 8

Hi I’m having the exact same problem,

please can someone help ? 

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EmsJL
First Timer
Message 4 of 8

Thanks Karl.  This is now working.

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Message 5 of 8

Hi

 

I've made a change to your router, try the VPN connection this morning and let me know.

 

Thanks  

Karl. 

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Message 6 of 8

Hi, thanks for the reponses.  Yes I have the Sagemcom wi-fi hub and the VPN software is built in.  Hopefully this can be resolved quite quickly.

Skynet_TX
Community Star
Message 7 of 8

Hi @EmsJL,

 

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

 

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

 

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

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