on 18-05-2022 05:58 AM
on 17-05-2022 06:56 AM
I've made a change to your router, try the VPN connection this morning and let me know.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 16-05-2022 09:38 PM
If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.
What VPN software do you use, or is it the built in Windows 10/11 VPN ?
The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.