VPN connection not working

[EmsJL]

Hi, like many others I'm having issues connecting to my work VPN.  This has worked fine for many years.  Please could you advise what can be done?

[Debbie-TalkTalk]

Hi @Lorraine44

Please can you create a new topic on the Community, I can then take a look at this for you.

Thanks

[Lorraine44]

Hi, 

I have the same problem, VPN suddenly stopped working and I need the connection for my work. Our IT guys say I need a Firmware update or a new router. Can you help please? I’ve been a Talktalk customer for years but can’t get this issue resolved via customer service. Any help would be great. Thanks 

[Debbie-TalkTalk]

Hi EmsJL

That's great, thanks for letting us know.

Debbie

[Skynet_TX]

@jrs270575, I've just posted in the topic you started, the staff here will provide more help in that topic

[jrs270575]

Hi I’m having the exact same problem,

please can someone help ? 

[EmsJL]

Thanks Karl.  This is now working.

[Karl-TalkTalk]

Hi

I've made a change to your router, try the VPN connection this morning and let me know.

Thanks  

Karl. 

[EmsJL]

Hi, thanks for the reponses.  Yes I have the Sagemcom wi-fi hub and the VPN software is built in.  Hopefully this can be resolved quite quickly.

[Skynet_TX]

Hi @EmsJL,

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.