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Broadband help

For queries about your TalkTalk broadband service.

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LuisFranco
First Timer
Private Message

on ‎25-09-2022 11:31 AM

Message 4 of 4

Hi, can someone help me please, i would like to cancel my actual package and upgrade to fibre 900 only.
I already checked and is available in my area, so what do i need to do and what fees i have to pay and please nothing over the phone because my English is rubbish.
Thank you. 

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to LuisFranco

on ‎28-09-2022 10:26 AM

Message 1 of 4

Hi @LuisFranco

 

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

 

Sorry for any inconvenience caused 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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LuisFranco
First Timer
Private Message
In response to Gliwmaeden2

on ‎26-09-2022 02:59 PM

Message 2 of 4

Thank you so much. 🙂

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎25-09-2022 05:43 PM - edited ‎25-09-2022 05:47 PM

Message 3 of 4

Cancellation has to be done over the phone, @LuisFranco, but if you effectively want an upgrade, try Chat.

 

If you are mid-contract, there is likely to be a £30 admin charge. 

 

Look up Contact in the forum search engine for full details of opening hours etc.

 

Ask about charges - there may also be a £60.00 set up fee.

Gliwmaeden2, a fellow customer.
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