VPN

[NicoleT]

Hi, I can no longer connect to my works VPN

Can you help please 

[Debbie-TalkTalk]

Hi @Ndonn92

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[Ndonn92]

Hi, I am also having issues connecting to my work VPN from home. My IT department confirmed this is the router, can I please get some help? Thanks

[Debbie-TalkTalk]

Hi Nicole

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[NicoleT]

All connected thank you very much for your help!! 🙂

[Debbie-TalkTalk]

Hi Nicole

All updated 🙂 

Please can you retest and let us know how the connection compares?

[NicoleT]

That would be great thank you 

[Debbie-TalkTalk]

Hi Nicole

Thank you. I will need to make a change to your router firmware, will it be ok to do this this afternoon?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie

[NicoleT]

Done thanks 

[Debbie-TalkTalk]

Hi Nicole

Please can you also add your TalkTalk landline number to your Community Profile.

Thanks

Debbie

[NicoleT]

That’s updated 

Thanks

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks