Broadband help

Carli123 · ‎28-04-2023

I’ve got a new router from talk talk and now my vpn won’t work

works perfectly fine when plug old router in but new one says error

can anyone help please

spent an hour on phone to talk talk with no resolve

Karl-TalkTalk · ‎01-05-2023

No Problem 🙂

I'll also send you a PM.

Karl

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Carli123 · ‎01-05-2023

It works!!!! Thank you so much 😊

Karl-TalkTalk · ‎01-05-2023

Hi Carli123

I've updated the router, give the VPN a try now.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Carli123 · ‎30-04-2023

Just to add to this I’ve been reading on other conversations, my router is the sagecom one and it seems that a firmware update can resolve! Pls can someone help to action this asap!! Thanks so much

Carli123 · ‎29-04-2023

Thanks!

Gliwmaeden2 · ‎29-04-2023

@Carli123, your thread is in a queue for attention, but staff are never on here at weekends. Some will be back on the Bank Holiday.

Please look out for a reply then.

Gliwmaeden2, a fellow customer.

Broadband help

Vpn not working after new router