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Broadband help

For queries about your TalkTalk broadband service.

Was onhold for 3 hours

jordannelb26
First Timer
Private Message

on ‎31-01-2022 07:36 PM

Message 3 of 3

Trying to cancel my broadband. Got transferred to customer service departments around 2 hours and 40 mins ago. The hold music has stopped and I can hear what sounds like breathing but nobody responds when I say hello. So likely, nobody has picked up as the call hasn't hung up yet. I tried the live chat, but the agent has stopped responding and my messages won't send. How am I supposed to cancel and get help when nobody in the customer service department answers their phone and the live chat person stops replying?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎02-02-2022 11:56 AM

Message 1 of 3

Hi jordannelb26

 

Ive checked your account and the cancellation was placed  1-Feb-2022 16:03. to complete 3rd March

 

Im sorry that they kept you on hold the call should have ended. 

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jordannelb26
First Timer
Private Message

on ‎31-01-2022 07:42 PM

Message 2 of 3

Update - the call hung up at 3 hours 4 mins, nobody answered. This is ridiculous!

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