on 13-02-2022 11:51 AM
My broadband connection cuts out randomly and I have noticed on my router that the light changes from solid white to amber and it flashes between the two. After a little while its becomes stable white.
I have taken the plug of the router from the wall socket out for more then 30 seconds to no avail.
I ran a connection test and see the message that my router has not been identified.
As I am working from home this is impacting how I work.
Can I please get a new router?
on 14-02-2022 01:09 PM
@DarkKnight2050 you need to remove the faceplate.
The test socket only accepts a "telephone" plug so you will need to insert a microfilter and then connect the grey cable from the router to the ADSL socket on the microfilter.
on 14-02-2022 12:51 PM
on 14-02-2022 12:43 PM
on 14-02-2022 12:38 PM
@Michelle-TalkTalk Hello Michelle, Unfortunately, my openreach MK4 socket does not have a test line. There is only a socket for what appears to be a shape of a router and an icon of a phone handle.
on 14-02-2022 10:34 AM
I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see re-connections on the line. Does your main socket have a test socket please?
on 13-02-2022 05:36 PM
If your master phone socket has a test socket then you could try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.
on 13-02-2022 12:36 PM
It could just as well be a line or cabinet issue.
Is the phone line working normally without any extraneous noise ?
Do you have any extensions and are all those filtered too ?