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We have been unable to identify.....

DarkKnight2050
Participant
Message 10 of 10

Hello,

 

My broadband connection cuts out randomly and I have noticed on my router that the light changes from solid white to amber and it flashes between the two. After a little while its becomes stable white.

 

I have taken the plug of the router from the wall socket out for more then 30 seconds to no avail.

 

I ran a connection test and see the message that my router has not been identified.

 

As I am working from home this is impacting how I work.

 

Can I please get a new router?

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9 REPLIES 9

martswain
Philosopher
Message 1 of 10

@DarkKnight2050 you need to remove the faceplate.

 

The test socket only accepts a "telephone" plug so you will need to insert a microfilter and then connect the grey cable from the router to the ADSL socket on the microfilter.

Message 2 of 10

Hi,

 

Thanks for confirming. The NTE5C should have a test socket behind the faceplate.

 

Thanks

 

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DarkKnight2050
Participant
Message 3 of 10

@Michelle-TalkTalk - Yes, it's the NTE 5C MK 4

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Message 4 of 10

Hello,

 

Can I  just confirm, does it looks like the below?

 

Your guide to main phone sockets

 

Thanks

 

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DarkKnight2050
Participant
Message 5 of 10

@Michelle-TalkTalk Hello Michelle, Unfortunately, my openreach MK4 socket does not have a test line. There is only a socket for what appears to be a shape of a router and an icon of a phone handle.  

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Michelle-TalkTalk
Support Team
Message 6 of 10

Morning,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see re-connections on the line. Does your main socket have a test socket please?

 

Thanks

 

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Skynet_TX
Community Star
Message 7 of 10

Hi @DarkKnight2050,

 

If your master phone socket has a test socket then you could try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

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Message 8 of 10

Hello,

 

We don't use the actual phone line for making calls as we don't have a physical handset.

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martswain
Philosopher
Message 9 of 10

It could just as well be a line or cabinet issue.

 

Is the phone line working normally without any extraneous noise ?

 

Do you have any extensions and are all those filtered too ?