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Whats app, ring doorbell and XBox network no longer working on TalkTalk router. UDP problem?

abitofcode
First Timer
Message 4 of 4

I've been having issues over the last couple of months with a number of services that I'd put down to sketchy wifi, but now I've typed them all in a row above it looks like it may be a UDP issue. Did anything happen a couple of months ago that may have caused an issue? 

My hardware and software versions

Hardware VersionSoftware VersionGUI Version

FAST5364 3.00
SG4K100136
5.6.1
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3 REPLIES 3

Message 1 of 4

Hi abitofcode

 

Thanks for your reply.

 

If you do experience any further issues then please let us know.

 

Debbie

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abitofcode
First Timer
Message 2 of 4

Hi,

A factory reset has fixed it, everything back to normal. All Whats app, Ring doorbell, Xbox and discord connectivity issues gone. Should have stuck to my usual 3 step plan. XD

 

1. Switch everything off and on again.

2. Switch everything off, then on again after 30 minutes.

3. Factory reset.

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi abitofcode

 

I'm sorry to hear this.

 

The only recent change has been the firmware update to 136. Would you like me to test a different firmware version to see how the connection compares?

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