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Broadband help

For queries about your TalkTalk broadband service.

New router unable to connect to VPN

nicksteward
First Timer
Private Message

on ‎30-06-2022 03:38 PM

Message 6 of 6

Good afternoon.

Please help!

Yesterday I was upgraded to full fibre broadband here in Reading, Berks.  With this I received a new Sagemncom router, which was set up at the same time as the full fibre broadband.  Since the new set up, I’ve not been able to connect to my work company’s VPN, (connection was excellent before).  Everything else seems fine and the wi-fi connection is good.

I can see on other related posts that your solution is to replace the (faulty) router with a Huawei router?  Please contact me this afternoon so that we can urgently arrange this.  I look forward to hearing from you.  Thank you.

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to nicksteward

on ‎04-07-2022 06:33 AM

Message 1 of 6

Hi Nick

 

I'm so glad to hear this, thanks for letting us know 🙂

 

I have also sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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nicksteward
First Timer
Private Message

on ‎01-07-2022 05:54 PM

Message 2 of 6

All fixed.  Thank you!

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎01-07-2022 10:39 AM

Message 3 of 6

Hi Nick

 

This issue should now be resolved, please can you retest?

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎01-07-2022 06:59 AM

Message 4 of 6

Hi Nick

 

Apologies for this.

 

I'm just taking a look at this now and I will post back as soon as I receive further information.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎30-06-2022 04:17 PM

Message 5 of 6

If it is running the latest firmware V136, this does indeed block a few VPN clients, particularly the Windows ones. There is a firmware update to fix this. I will ask TalkTalk to apply this for you.

 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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