Wi-Fi calling

[ALWhite]

Wi-Fi calling has stopped working and everything points to the router which was restarted at 3:00am, ie not by me and there wasn't a power cut.  What have TalkTalk done? 

[Michelle-TalkTalk]

Hello,

Thanks for confirming and I will feed this back.

Thanks

[ALWhite]

Hi Michelle

The problem was caused by a firmware upgrade.  I have done a factory reset and everything is working now.  When I re-entered my settings the only difference was that an apostrophe is no longer allowed in the Friendly Name field.  Could this have caused the glitch?  I just hope that future firmware upgrades don't upset anything - at least I know what to do.

Thanks,    Adam

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which has hasn't detected a fault and the connection stats look ok. Have you tried factory resetting the router and then re-setting the router back up again?

Thanks

[ALWhite]

My contact details have been updated.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number


 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[KeithFrench]

I will ask TalkTalk to investigate this for you.