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Broadband help

For queries about your TalkTalk broadband service.

Wi-Fi calling

ALWhite
First Timer
Private Message

on ‎09-12-2021 08:42 PM

Message 7 of 7

Wi-Fi calling has stopped working and everything points to the router which was restarted at 3:00am, ie not by me and there wasn't a power cut.  What have TalkTalk done? 

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6 REPLIES 6

Anonymous
Not applicable
Staff
Private Message
In response to ALWhite

on ‎13-12-2021 12:28 PM

Message 1 of 7

Hello,

 

Thanks for confirming and I will feed this back.

 

Thanks

 

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ALWhite
First Timer
Private Message
In response to Anonymous

on ‎13-12-2021 11:41 AM

Message 2 of 7

Hi Michelle

The problem was caused by a firmware upgrade.  I have done a factory reset and everything is working now.  When I re-entered my settings the only difference was that an apostrophe is no longer allowed in the Friendly Name field.  Could this have caused the glitch?  I just hope that future firmware upgrades don't upset anything - at least I know what to do.

Thanks,    Adam

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Anonymous
Not applicable
Staff
Private Message
In response to ALWhite

on ‎13-12-2021 07:28 AM

Message 3 of 7

Hello,

 

Thank you. I've run a test on the line now which has hasn't detected a fault and the connection stats look ok. Have you tried factory resetting the router and then re-setting the router back up again?

 

Thanks

 

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ALWhite
First Timer
Private Message
In response to Anonymous

on ‎10-12-2021 04:29 PM

Message 4 of 7

My contact details have been updated.

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Anonymous
Not applicable
Staff
Private Message

on ‎10-12-2021 09:22 AM

Message 5 of 7

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


    •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-12-2021 09:19 AM

Message 6 of 7

I will ask TalkTalk to investigate this for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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