Wi-Fi calling
on 09-12-2021 08:42 PM
Message 7 of 7
Wi-Fi calling has stopped working and everything points to the router which was restarted at 3:00am, ie not by me and there wasn't a power cut. What have TalkTalk done?
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6 REPLIES 6
on 13-12-2021 12:28 PM
Message 1 of 7
Hello,
Thanks for confirming and I will feed this back.
Thanks
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on 13-12-2021 11:41 AM
Message 2 of 7
Hi Michelle
The problem was caused by a firmware upgrade. I have done a factory reset and everything is working now. When I re-entered my settings the only difference was that an apostrophe is no longer allowed in the Friendly Name field. Could this have caused the glitch? I just hope that future firmware upgrades don't upset anything - at least I know what to do.
Thanks, Adam
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on 13-12-2021 07:28 AM
Message 3 of 7
Hello,
Thank you. I've run a test on the line now which has hasn't detected a fault and the connection stats look ok. Have you tried factory resetting the router and then re-setting the router back up again?
Thanks
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on 10-12-2021 04:29 PM
Message 4 of 7
My contact details have been updated.
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on 10-12-2021 09:22 AM
Message 5 of 7
Hello,
Can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
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on 10-12-2021 09:19 AM
Message 6 of 7
I will ask TalkTalk to investigate this for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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