WiFi Dropout

[TezBez]

In the last few days my wifi drops out on a regular basis. I have reset and also re-booted my router but nothing seems to fix it.

I am on fibre 65 and have recently had the telephone that was part of my package disconnected..

I have also had the router for several years and wondered if it may be failing.

Any assistance would be appreciated. Thank you

[TezBez]

Thank you for your assistance Keith

[KeithFrench]

Then it is possibly the router at fault. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[TezBez]

1. Sagem black talktalk router

2. Fibre 65

3. The light remains white even when no connection

4. The wired connection is extremly slow

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?