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Broadband help

For queries about your TalkTalk broadband service.

WiFi Fault

MattB6
First Timer
Private Message

on ‎04-04-2023 10:01 AM

Message 4 of 4

Sagemcom 2019 router

 

Constantly dropping WiFi connections recently.

No change in connected devices.

Wired connections work fine.

Re-started, etc, no change.

 

Would it be possible to get a replacement router please?

0 Likes
3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2023 10:16 AM

Message 1 of 4

Hi Matt

 

Thank you 🙂

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Debbie

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MattB6
First Timer
Private Message

on ‎04-04-2023 10:12 AM

Message 2 of 4

Details added.

Please note I do not use the landline phone - use mobile number if needed.

Thanks.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2023 10:05 AM

Message 3 of 4

Hi Matt

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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