WiFi Hub 2 Malfunction

[Peter6734]

Hello,

For about two months, the WiFi Hub 2 has been malfunctioning and it is impossible to turn the WiFi on. 

From the dashboard, the Network Settings can be accessed and used normally but when you try the Wireless Settings it takes about 30 seconds to access the page and the WiFi Network and Password fields are now blank and cannot be changed. 

If I try to enable WiFi using any of the switches, they go to the right and turn green but then go back off after about 30 seconds.

It is a similar situation if I try to enable WiFi in Advanced Settings.

No changes to any settings were made around the time the problem started, and doing a reboot or factory reset on the modem does not make a difference. 

Could someone help me with this please?

Thank you,

Peter

[amahle-TT]

Please confirm if you are still experiencing the issue, thanks.

[KeithFrench]

It has been around for a while. I am waiting for the next firmware version to be released to see if it has been fixed.

[Peter6734]

Hi @KeithFrench,

I did the factory reset and then changed the SSID and password for both channels using an Ethernet connection. I then turned off the 2.4GHz channel as we don’t need that and have been experimenting with turning the 5GHz channel off and on using advanced settings (in case that is better than using the basic settings). It’s all working well so far. 

Do you know if the Wi-Fi on/off bug came from a firmware update in August, and whether TalkTalk plan to fix the bug at some point?

Many thanks again,

Peter

[Mandisa-TT]

Thank you @KeithFrench for assisting. 

[Peter6734]

Many thanks for that, Keith. I’ll try what you suggest and report back.

Peter

[KeithFrench · Accepted solution]

Hi @Peter6734 

This all depends on how you have set the WiFi network name (SSID) & password. The simplest way is to use an Ethernet connection & do it all via the Advanced Settings. If you have configured it via a Wi-Fi connected device, then this can easily end up like this. Plus, there is a bug in the firmware that when disabling & re-enabling a WiFi band, they will not come back properly. 

The best thing to do is a factory reset by pressing the recessed reset button near the power connector of the Hub 2, whilst it is turned on, for about 20 seconds.

Once the hub is back up, log back into it & follow this procedure:-

First, go to Advanced Settings:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings

Now identify which Wi-Fi band the device that is to be used to change the SSID & passwords is connected to. Start by changing the SSID & password on the other band.

If the device is connected to the 2.4GHz band, then change the SSID of the 5GHz band first and then the 5GHz band password.

If the device is connected to the 5GHz band, then change the SSID of the 2.4GHz band first and then the 2.4GHz band password.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.