WiFi Hub keeps disconnecting

[Nathan Gray]

Hi, iv been having a problem with my WiFi hub black.

For a couple of months everything with my service has been fine, amazing actually.

But recently over the past couple of months my WiFi hub keeps disconnecting after a couple of hours and I haven't found any way of fixing it.

It preodically kicks everyone's connection off before resuming a few minutes later and it's done it 4 times just today and I'm getting sick of it.

We've currently are waiting for a engineer to come over and check stiff out but the router has been making weird buzzing noises despite us just leaving it alone in a high elevated place.

We never turn it off. It's been really headache inducing. As well as it giving us slower than normal speeds recently.

[Debbie-TalkTalk]

Hi Nathan

That's great, thanks for letting us know 🙂

Debbie

[NathanGray]

It's been okay without any problems we are going to send back the old router soon.

Thanks.

Landline doesn't knock the internet off anymore 

[Debbie-TalkTalk]

Hi Nathan

How has the connection been since your last post?

Thanks

[NathanGray]

We had to buy a new corded phone for it to finally work properly. However this is when we started having the problem with the landline whenever it was answering a call dropped the connection of the internet off.

Which was confusing to our family because our last phone had been working flawlessly before we switched to talk talk.

So honestly I don't know what's happening at this point.

[Michelle-TalkTalk]

Hi,

Ok, we will check back in with you towards the end of the week to see how the connection has been.

Thanks

[NathanGray]

Alrighty, I'll let you know how that goes.

Although if it does turn out we need a open reach engineer I would rather postpone the case for awhile as we were charged for our last one.

Currently we can't actually financially afford for that to happen again. As we are in quite a tough spot right now as is.

So hopefully everything goes well.

Considering all the problems we have had with the service ever since starting and that none of this happened with our last provider at all.

This has overall left us very frustrated.

[Debbie-TalkTalk]

Actually one last check, do you have a different phone you can also test with?

Thanks

[Debbie-TalkTalk]

Morning Nathan

If the connection is still dropping with a different router, cable and filter at the test socket then the next step will be an Openreach engineer visit.

Thanks

Debbie

[NathanGray]

Hi Debbie, the new router has been connected

Like the other one I'll be testing it out by calling our landline every occasion to see if it knocks of the internet.

On our old one it only took 24 hours to be knocked off.

[Debbie-TalkTalk]

Hi Nathan

Ok no problem.

Thanks

Debbie

[NathanGray]

I'll have to plug everything in at the start of tomorrow due to being on a trip away from my family.

But I'll let you know when the new one is online.

[Debbie-TalkTalk]

Hi Nathan

Thank you. 

Please can you keep the new router connected to the line for at least 48hrs so I can also check the connection stats.

Debbie

[NathanGray]

Yeah I'll try it out, from what I origih tried the connection suffered quite a bit due to the new router being WiFi 4 compared to WiFi 5.

I'll give it a shot although.

[Debbie-TalkTalk]

Hi Nathan

Thanks for your reply.

Could you now try the new router to see how the connection compares?

Debbie

[NathanGray]

Hey, unfortunately I went to check today after the entirely of yesterday being absolutely perfect, calls not knocking off the WiFi 

I go to check today and it knocks off and disconnects the WiFi.

[Karl-TalkTalk]

Hi

Take a few days to fully test, and let us know next week how things are looking.

Karl.

[NathanGray]

Alright, it looks like it was just a problem with the built in microfilter.

Would you mind if I test this out for 2/3 days just to make sure before sending out one of them back?

I just think that testing it for a good period of time instead of just being like "yeah that works" and keeping our old one only to find out it wasn't the microfilter.

As ironically funny that would be I don't want to go through the headache of finding out it really wasn't just that things alone fault.

I'll make sure to send the new one back if we have no problems, I love that talk talk recycles electronics.

Our family is very into keeping the planet healthy.

[Karl-TalkTalk]

Hi

Please let us know how the testing goes 🙂

Regards,
 

Karl. 

[NathanGray]

No problem! 

Thank you.

I'll make sure to do that don't worry.

I'm literally just in the process of testing now with the new micofilter if it knocks off the router with a call 

[Debbie-TalkTalk]

Hi Nathan

This router is also a WIFI hub it's just a different make and model.

If the connection remains stable with the filter and old router at the test socket then please can you return the new router using the pre paid returns bag.

There will be no charge for this.

Thanks