WiFi is saying Sign in is Required

[Biggen]

Hello

We recently moved and today we had the engineer come out to install the wall box and the router. He told us that the Internet should work straight away. 

We can connect to the router fine using the password on the router however when connected it says that a Sign in is required and diverts you to a Web page. 

This Web page is completely blank. No options or anything available and we are unable to access any other sites as it says we have no network. 

[Chris-TalkTalk]

I'm sorry for any inconvenience, have you managed to contact the migration team now?

Chris

[BreeHu]

Given the migration team... And customer services in general is shut on a Sunday so there's no one reachable via phone and it's currently before 8am on a Monday so the phone lines arn't yet open, no. The online chat and text service can only run connection tests and this isn't a connection issue so they couldn't help. I honestly can't believe if you have issues on a weekend that you are just left with no help like I have been. 

[Chris-TalkTalk]

Hi BreeHu,

Did you manage to contact the Shell migration team?

Chris

[Gliwmaeden2]

Completing the community forum profile details is essential for staff support.

[Gliwmaeden2]

Make sure that you ask to speak to the Shell Migration team, @BreeHu, as they will be the ones who are supposed to oversee the entire process of the switch to Talktalk from Shell. 

[Gliwmaeden2]

It is not about whether your post can be found, @BreeHu, but about how the post enters the staff automated workflow. They won't be just browsing like we do.

I am sorry,  but there's nothing that can be done about staff not being on here at weekends  / overnight. The 24 / 7 aspect of this forum is simply that the online community is here all the time....

Your best chance of support before Monday is by using Chat. Check opening hours near the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

The residential Ts&Cs have not been adapted since lockdown to cover the financial consequences if we can't work from home. It is just a domestic service. There's some compensation for total loss of service however, once a solution has been found:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

[BreeHu]

Monday!? I need to work... I have no Internet. 

[BreeHu]

I did make another post but it seems to have disappeared! not sure why? and I appreciate what you're saying but I was very clear with what my issue was and they're reply was less about staff wanting me to make a new topic and more about them telling me that I need to look for a password on the back of my hub etc... but in order for my phone to find my network it prompts me to put the password in, then accepts it, then says connected, then tells me I need to sign into the network and takes me to a web page that is blank.

which is what this poster was also saying was happening to them.

I can put this in another topic but so far... 2 of you have found it here no problem... 

I'd like to get a solid answer of how to fix this. 

[Gliwmaeden2]

@BreeHu, staff prefer customers to each start their own thread to avoid confusion in replies and in the workflow. 

That's why, when we click on an old thread in particular,  it flags up that it's an old topic and encourages us to start a new one.

I can't actually see the new one you mention as starting: "migration issues". No sign of it.

Can you try again by returning to the message board and clicking on start a topic? The blue post button should change colour if it's posting correctly. 

Staff will then pick up your thread on Monday. 

Also make sure that you have completed your community forum profile details for them to identify your account. Go via your avatar; settings; drop down menu  .....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

[BreeHu]

 

again this is after I have entered my password. 

[BreeHu]

Hi the issue I'm having is exactly the same one that the person mentions in this thread that's why I'm replying to the thread.

however I have just posted another thread labeled migration issues because I am a migrated customer and my experience has been absolutely abhorrent since I've been taken on as a customer.

however just to be clear.... The devices find my network it asks me to put in the password which I do and then it pings the device for example... My phone and tells it that I need to sign into the network and takes me via a link to a blank page and does absolutely nothing.

it's the same when you walk into places that offer you Wi-Fi.. Stores, restaurants etc... when it prompts you to sign into the network, that's what it's doing (after I have entered my password not before).

my fire stick, both of our phones, both of our laptops... until we sign in we can't get the internet but we can't sign in because the page us to nothing.

Thanks

[ferguson]

@BreeHu 

If your devices are prompting you to sign into the network then you need to have the WiFi password which should be on a pull out tab on the back of your TalkTalk Hub. If your Hub isn't actually connecting to the internet, then please start your own topic and we will be happy to advise further. 

[BreeHu]

I'm a migrated customer who didn't get given the choice to change to talk talk and nobody checked whether I had a compatible internet line before taking me on as a customer either!

it has taken TalkTalk so long to send me a router (that isn't going to fix my issue anyway with intermittent internet considering it's my line that is pretty much obsolete) however I've just plugged my router in and  now every single device is prompting me to sign into the network and I'm being sent to a blank screen that does nothing. So again we have no Internet.

and of course nobody is there for me to call or ask because it's 11pm at night.

it just seems that trying to actually be a customer of TalkTalk and trying to actually get basic access to the internet is the most difficult thing that I have ever tried to do in my entire life and scanning these pages I see that someone was experiencing the same issue as me two and a half years ago! and nobody answered on the community regards it!!

so in 2024 for me to be experiencing the same thing is just beyond me.

if anybody actually has answers to try and fix this that would be great otherwise it's just another thing to add to the big long list of reasons why I am probably not going to be a customer with TalkTalk much longer. 

[Gliwmaeden2]

@Candice2, this is not the same situation as for you.

Just wait for staff to reach your thread  - they will get you sorted.

This is an old thread and the OP has not signed into the community since last August when they posted here, so you are unlikely to get a reply from them now. It just isn't relevant!

[Candice2]

Hi did you sort this if so how because my internet is doing the same thing I try connecting to the WiFi from my phone and it says sign in required when I click that its just a blank page I'm at my wits end with talktalk right now

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Have you been able to connect since your last post? Is this Future Fibre? (FTTP)

Thanks

[martswain]

@Biggen sounds like a network authentication issue, however on "go live" day full service can be at any time up until midnight.

Post again tomorrow if you still do not have service.

EXACTLY what product have you had installed ?