Broadband help

kay1703 · ‎09-09-2024

Hi,

I was offered a retention deal, but I was at work and busy, said I would look elsewhere. After looking around I think I might stay, but when I called back they said that the offer had never been offered to me and that if I had any offers, it would be under the My Account section online. I haven't been offered a retention deal though My Account. Any ideas how I can get the deal i was originally offered? Thanks

Chris-TalkTalk · ‎09-09-2024

Hi kay1703,

I can see that you've been pointed in the right direction

Chris

Chris, Community Team

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Gliwmaeden2 · ‎09-09-2024

@kay1703, most offers have to be taken up there and then. It can vary from agent to agent on the same day.

Gliwmaeden2, a fellow customer.

fr8ys · ‎09-09-2024

Phone and speak to the loyalty team as they hold the best deals available but they do change regularly

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

PS renewals and deals cannot be conducted via this forum.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Broadband help

Retention Deal