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Broadband help

For queries about your TalkTalk broadband service.

Retention Deal

kay1703
Popular Poster
Private Message

on ‎09-09-2024 11:02 AM

Message 4 of 4

Hi,

 

I was offered a retention deal, but I was at work and busy, said I would look elsewhere. After looking around I think I might stay, but when I called back they said that the offer had never been offered to me and that if I had any offers, it would be under the My Account section online. I haven't been offered a retention deal though My Account. Any ideas how I can get the deal i was originally offered? Thanks

Labels:
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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎09-09-2024 12:42 PM

Message 1 of 4

Hi kay1703,


I can see that you've been pointed in the right direction


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-09-2024 11:56 AM

Message 2 of 4

@kay1703, most offers have to be taken up there and then. It can vary from agent to agent on the same day.

Gliwmaeden2, a fellow customer.
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fr8ys
Community Star
Private Message TalkTalk

on ‎09-09-2024 11:23 AM

Message 3 of 4

Phone and speak to the loyalty team as they hold the best deals available but they do change regularly 

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

 

PS renewals and deals cannot be conducted via this forum.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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