WiFi regularly dropping, suspect the Router

[Lasertek]

Hi been with TalkTalk what seems forever (15-20 years?) and this is my second replacement Fast router that was about 3 years ago and has been faultless since then until now.

Over the past week I have monitored the router and randomly the WiFi drops out as my Google speaker doesn't respond and our household phones revert to data. A router reboot solves the problem but eventually it happens again.

My system tests ok and nothing is new at my end. I'm sure it's the router starting to fail, it's the TalkTalk WiFi Hub, version SG4K100208. Can you please check and send a replacement router so I can try. Many thanks.

[Lasertek]

NO

[amahle-TT]

We are still running checks for this to be resolved, please do confirm if you would like to know more about our upgrade options. Please reply using a yes or a no so we can proceed with checks, thanks.

[Lasertek]

I'm sorry but that diagnosis isn't possible. My current setup are only a meter apart and as I type I'm 2 metres from my router as well as 3 tapo plugs. My set up has never changed for years and the only fault factor is the router. I hope you are not wanting to use this as a sales pitch to sell additional equipment. 😥

[amahle-TT]

Our tests show that you may be experiencing WiFi coverage problems. To address this, I would recommend Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

please do reply using a yes or a no, thanks.

[Lasertek]

Everywhere. The router 2G band just disappears from the connected list but the 5G is still present. Only a reboot resolves the issue but is only temporary until it drops again.

[amahle-TT]

Noted, so does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

[Lasertek]

No life threatening equipment or monitoring used.

[amahle-TT]

Thank you for confirming, we will run diagnostics for you please confirm if you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Lasertek]

Yes, messaging from home.

At 07.45am and the 2G is down again.

[amahle-TT]

Hi there @Lasertek, we are sorry for this we will look into it issue for you. Please confirm if you are messaging us from home.

[Lasertek]

11.20pm and noticed my Tapo plugs aren't responding and in checking the 2G WiFi is again not present 😞.

[Lasertek]

Thanks for replying. WiFi only, in fact primarily the 2G Band isn't discoverable and many of my devices only have this. I must admit never looked at the light as a power off/on resolves the issue.

[ferguson]

Is it just the WiFi connection dropping, or the router completely i.e. what is the status light doing when this happens? Subject to that, this has been flagged to the support team team for you and they should respond when they are back online tomorrow.