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Broadband help

For queries about your TalkTalk broadband service.

WiFi speeds suddenly drops.

eskijo
Team Player
Private Message TalkTalk
Message 8 of 8

Hi I recently started using a new router Fast5364 and without warning the WiFi speed slows right down from 8mbs to 0.50 mbs I change the channel and that helps, I'm wondering if my router is set up correctly can you help or have any other ideas.

Joanne G Bryce
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7 REPLIES 7

sabelo-TT
Support Team
Staff
Private Message
Message 1 of 8

It's a pleasure @eskijo 🙂 

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eskijo
Team Player
Private Message TalkTalk
Message 2 of 8

Thanks for your help 🙂 

Joanne G Bryce
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sabelo-TT
Support Team
Staff
Private Message
Message 3 of 8

Hey there @eskijo

 

That's correct! As for this you will firstly have to login to your router admin by simply entering the IP address of your router into your browser and press enter. The IP address is usually 192.168.0.1 or 192.168.1.1.

 

To log into your router, you need a username and password. You can usually find these details on a sticker located on the back of the router. Just look for the words "username" and "password" on that sticker and use them to access the router's settings.

 

After logging into your router, look for a section called "router channels/Wireless Settings." In this section, you can choose a specific channel for your Wi-Fi signal. You can select the frequency you want, like 2.4 GHz or 5 GHz, depending on what works best for your devices. This helps improve your Wi-Fi connection🙂

 

@eskijo please also be advised that router channels change automatically due to Auto optimization on the router. 

 

 

Sabelo. 

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eskijo
Team Player
Private Message TalkTalk
Message 4 of 8

How can I stop my router switching channels automatically is that possible?

Joanne G Bryce
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sabelo-TT
Support Team
Staff
Private Message
Message 5 of 8

Pleasure @eskijo 🙂 

 

Don't hesitate to hit us up should you encounter any problems with your TalkTalk account and/or broadband services 🙂 

 

Sabelo. 

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Message 6 of 8

Thanks I'll give it a go when it next crashes

Joanne G Bryce
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sabelo-TT
Support Team
Staff
Private Message
Message 7 of 8

Hello there @eskijo

 

We are sorry for any difficulties that this may have impacted however to double check on your setup, kindly access the following link. Check your router setup - TalkTalk Help & Support 

 

Otherwise, you can access this alternative link on your end to test through your connection as this will confirm if there are any faults currently impacting the performance of your broadband connection. Fix it - TalkTalk Help & Support 

 

 

 

 

Sabelo.
 

 


 

 

 

 

 

 

 

 

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