WiFi speeds suddenly drops.

[eskijo]

Hi I recently started using a new router Fast5364 and without warning the WiFi speed slows right down from 8mbs to 0.50 mbs I change the channel and that helps, I'm wondering if my router is set up correctly can you help or have any other ideas.

[KeithFrench]

Hi @eskijo 

The router is changing channels automatically due to a TalkTalk feature called WiFi Optimisation. In theory, this should solve WiFi interference/congestion. In practice, it might appear to make things worse due to the levels of current interference, which would need investigation. Wi-Fi optimisation can no longer be disabled by TalkTalk support, this is a business descision.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation, please contact @Debbie-TalkTalk or @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[sabelo-TT]

It's a pleasure @eskijo 🙂 

[eskijo]

Thanks for your help 🙂 

[sabelo-TT]

Hey there @eskijo, 

That's correct! As for this you will firstly have to login to your router admin by simply entering the IP address of your router into your browser and press enter. The IP address is usually 192.168.0.1 or 192.168.1.1.

To log into your router, you need a username and password. You can usually find these details on a sticker located on the back of the router. Just look for the words "username" and "password" on that sticker and use them to access the router's settings.

After logging into your router, look for a section called "router channels/Wireless Settings." In this section, you can choose a specific channel for your Wi-Fi signal. You can select the frequency you want, like 2.4 GHz or 5 GHz, depending on what works best for your devices. This helps improve your Wi-Fi connection🙂. 

@eskijo please also be advised that router channels change automatically due to Auto optimization on the router. 

Sabelo. 

[eskijo]

How can I stop my router switching channels automatically is that possible?

[sabelo-TT]

Pleasure @eskijo 🙂 

Don't hesitate to hit us up should you encounter any problems with your TalkTalk account and/or broadband services 🙂 

Sabelo. 

[eskijo]

Thanks I'll give it a go when it next crashes

[sabelo-TT]

Hello there @eskijo. 

We are sorry for any difficulties that this may have impacted however to double check on your setup, kindly access the following link. Check your router setup - TalkTalk Help & Support 

Otherwise, you can access this alternative link on your end to test through your connection as this will confirm if there are any faults currently impacting the performance of your broadband connection. Fix it - TalkTalk Help & Support 

Sabelo.