Wifi calling not working

[arthurs5]

 wifi calling does not work on any of our mobile phones. I can see from previous threads that this is as a result of a firmware upgrade. Can you please assist in resetting the firmware to the previous version. Due to poor mobile phone coverage I rely on this function 

Arthurs5

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and we'll post on your topic shortly.

Thanks

Michelle

[Stecat79]

Hi

My samsung S22 wont connect to wifi calling either, yet it works on all other Internet providers.

[Michelle-TalkTalk]

Good morning @arthurs5 

Just checking back in to see if the Wifi Calling is now working ok for you?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @arthurs5 

Is everything working ok now?

[Debbie-TalkTalk]

Hi @arthurs5 

Thank you. I've made a change to your router firmware, please can you retest?

[arthurs5]

hi Debbie, our router is on now following a power cut. can you rectify the problem?

[Debbie-TalkTalk]

Hi @arthurs5 

Thank you. Is the router switched off at the moment? I can't connect to your router.

[arthurs5]

updated profile as requested

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle