Broadband help

Munirah · Tuesday

Hello please my house broadband had been cutting off for the past 4 days ago.it is really frustrating.i can't do anything. Please can you check what the issue is please.

Michelle-TalkTalk · yesterday

Good morning,

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

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Michelle-TalkTalk · Tuesday

Morning,

Apologies, as advised we are aware of this fault and our engineers are working to resolve this as soon as possible. I'll post back on your thread to confirm as soon as we have a further update.

Thanks

Michelle

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fr8ys · Tuesday

It's a known incident affecting many people at the moment and has been raised to a high level to provide a solution.

Unfortunately the old rebooting trick is the only solution at the moment.

If you wish you can also try using google DNS - 8.8.8.8 & 8.8.4.4 to see if this helps improve stability, although not sure how effective this may be.

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

Please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Broadband help

Wifi interruption