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Wifi not working even with new box

EvitaPumilia
First Timer
Message 5 of 5

Hello my wifi hasn’t been working since the weekend, this is affecting my work as I work from home, central heating and also home security. I was sent a new box which I have just set up now and it still isn’t working. Please send out an engineer on next day as I need my heating and home security fixed ASAP and also need to be able to work after nearly a week out 

Evita
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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hello,


 

Can you please update your community profile to include your:


  • TalkTalk Telephone number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 5

Ok, a solid amber light usually indicates that the router is physically all connected up correctly, but it is unable to log into the TalkTalk network. If you can complete your community profile as described in my post above the staff here on the community will be able to take a look at this tomorrow for you.

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EvitaPumilia
First Timer
Message 3 of 5

It’s a solid orange light 

Evita
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Skynet_TX
Community Star
Message 4 of 5

Hi @EvitaPumilia,

 

What light(s) do you have showing on the router ?

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

 

Then they will hopefully be able to respond to this post tomorrow.

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