on 19-01-2022 02:24 AM
We are experiencing slow download even after upgrade and line repair by openereach
upload speed increases immediately but down load remains around 14 on Fibre 65 package but router indicates 65
dies the DLM profile need looking at
on 20-01-2022 08:58 AM
I'm so glad to hear that the speed has increased and apologies that this wasn't suggested by our Faults Team.
If you do experience any further issues then please post back here and we will look into this for you.
on 20-01-2022 08:56 AM
Thanks Debbie, powered down overnight and now geeting over 50mbps. Many thanks as this had taken me 5 hours of chat with your online representaives who always insist on doing all the testes even though had been done before and they have accces to the account. You have solved it in 3 messages
on 19-01-2022 09:00 AM
19-01-2022 08:40 AM - edited 19-01-2022 08:41 AM
Thank you. I've checked the connection stats and your line is in sync at 65.5mb.
Please can you power down your router for a full 30 minutes and then run another speed test once the router has been switched back on?
on 19-01-2022 07:57 AM