Windows VPN

[DBell6]

Hello,

I am starting to work from home again but am having trouble connecting Windows VPN (OS is Windows 10). I was told by our technical department that TalkTalk would need to change/ update the firmware for my router. Other colleagues who also use TalkTalk as their broadband provider have requested this very same thing and it has been successful. I have put my landline number on my community profile. Hopefully you have all the information you require.

Please can you provide assistance?

Thank you,

[Debbie-TalkTalk]

Hi DBell6

That's great news 🙂

Please let us know if you do experience any further issues.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[DBell6]

Hi Debbie,

It is working perfectly now. Thank you very much for your help 🙂 

[Debbie-TalkTalk]

Hi DBell6

Thank you. I've made the change to your router firmware, please can you retest?

Debbie

[DBell6]

Hi Debbie,

I am happy for this to be done now or when is most convenient for you.

Thank you very much for your help!

[Debbie-TalkTalk]

Hi DBell6

Thank you for creating a new topic.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks again.

Debbie