Wireless Optimisation turn off!

[Bags72]

Hi,

I have an Fast 6364 and want to set my 5 Ghz to channel to 100 (100-112) when I do this the router keep referting to 36 after a couple of hours.

I've made  x2talk talk support calls and they dont seem to be able to reolve this.

[Michelle-TalkTalk]

Good morning,

How are you getting on, do you still need assistance with this?

Thanks

Michelle

[Chris-TalkTalk]

Ok thanks. We've been advised that we can no longer switch off wifi optimisation as it affects other things such as the ability to run tests in My Connection. Could I just ask, are you experiencing wireless connectivity/performance issues? 

Chris

[Bags72]

I have updated my personal details as requested.

Please could you now respond to me last message:

You used to be able to turn this off as I checked previous simalar posts, why have you stopped doing this? why downgrade your ablity to resolve customer issues?

Yes the system keeps changing my 5Ghz from am optimal channel (100-112) to a very crowded channel (36-44), so as far as I'm consered the rotuer is now broken.

Can you supply me a different router where I can set my own channel?

If not can you advise a 3rd party router I could buy and use instead of the broken supplied one?

If not I think I will need to look at a different broadband supplier, I have only just signed a new contract a coupld of months ago, can I use this as a reason to leave without penalties?

Custo No: 1-000006-898736-0

[Chris-TalkTalk]

Hi Bags72,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[Bags72]

Hi Debbie,

I made a mistake on the OP I have a "FAST 5364"

You used to be able to turn this off as I checked previous simalar posts, why have you stopped doing this? why downgrade your ablity to resolve customer issues?

Yes the system keeps changing my 5Ghz from am optimal channel (100-112) to a very crowded channel (36-44), so as far as I'm consered the rotuer is now broken.

Can you supply me a different router where I can set my own channel?

If not can you advise a 3rd party router I could buy and use instead of the broken supplied one?

If not I think I will need to look at a different broadband supplier, I have only just signed a new contract a coupld of months ago, can I use this as a reason to leave without penalties?

[Debbie-TalkTalk]

Hi @JimmyDiscoT 

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[JimmyDiscoT]

I'm having the same problem. My router seems to have gone out of it's way to pick the most crowded channels for both 2.4 and 5 GHz and when I manually change them, they revert back.

I'm not sure why TalkTalk would even give us the option to manually change channels if they are just going to be overridden by the router five minutes later?

[Debbie-TalkTalk]

Hi Bags72

Unfortunately we are no longer able to switch off WIFI optimisation.

Is the connection not stable on the channels chosen by WIFI optimisation?