I am having the same problem, they have sent me a new router which looks like exactly the same one I already have. Changed it over and still can not connect. Mentioned firmware to the guy the other day but he said it was definitely my router!!
Just an FYi for you, and please pass this to your ICT section, there is an identified issue with version 136 firmware for the Sagemcom router affecting some VPN connections. Changing the firmware resolves this.
A future firmware will fully resolve this in time. If any of your colleagues have an issue with VPN and are using a sagemcom router running version 136 firmware, please direct them to our community and we will help quickly.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Final update, in case it helps others. Our ICT section are now saying the issue was with the corporate filewall manufacturer, and whatever it was, it was that, that was preventing employees who use Talk Talk as their ISP, from connecting over the work VPN. In this case it appears the router firmware change was not the answer (the prompt response from Talk Talk was much appreciated, however).
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
I'm sorry to hear this. We can make a change to the router firmware. This will take about 20 minutes to complete and the router can't be re-booted/switched off during this time. When would be the best time to do this?
