I have had my internet going down intermittently for over a week. I took a day off to have an engineer from Talk Talk come round to test the line and confirmed that there was an issue between the line and the exchange and an open reach engineer would go out and fix the issue and it would be resolved. I then received a text saying an engineer would not need to come to my house so i didn't need to worry about being in. Great i thought perfect made the right choice with this company a response that is quick and easy. Then yesterday an open reach engineer comes to my house and advises me there is no fault with the line ( he didnt check the exchange just my phone line) so i need a new hub and to contact Talk Talk to get one ordered. Thats not what the other engineer advised me of, I contact talk talk and I'm told that i can't get a new hub as there is no evidence that mine is faulty- and when i call into speak to someone in the call centre I'm told that they are closed?! This is ridiculous- surely i can't be held to my contract with this level of incompetence and the fact you aren't providing me with the service im paying for?.. Can someone please contact me a.s.a.p to get some kind of fix urgently please. This has taken a day off work so far and many hours of my free time that i have better uses for.
