For queries about your TalkTalk broadband service.
on 15-09-2023 07:42 AM
I have recently moved back in to my home after some building works where done but it appears that my router has been lost/misplaced.
Is there a way I can request/order a new router (the link to purchase a new one didn’t work on the website)? What is the turnaround time for these as I need to be set up to work from home on Monday.
Many thanks
Tim
on 18-09-2023 11:28 AM
Hi Tim
Have you received the replacement router?
on 15-09-2023 09:19 AM
Hi Tim
No problem 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
on 15-09-2023 09:15 AM
Thank you so much Debbie.
on 15-09-2023 08:53 AM
Hi Tim
The router is on its way, please allow 24-48hrs for this to arrive.
Thanks
Debbie 🙂
on 15-09-2023 08:44 AM
Hi Debbie,
Thank you so much for your prompt reply.
Details have been updated accordingly if you can please arrange for the router to be issued.
Thank you for your help.
Tim
on 15-09-2023 07:54 AM
Hi Tim
I can send a replacement router and this will take 24-48hrs for this to arrive.
Please can you add your name and TalkTalk landline number to your Community Profile.