Zscaler keeps dropping every min

[emile]

App ver: 4.2.0.198

For me to WFH I need this VPN on but according to my TECH Bar at work I need to contact my ISP regarding this issue

(talktalk wifi hub = FAST 5364-3 T8)

[Michelle-TalkTalk]

Ok, would you like us to send a replacement router for testing purposes to rule this out?

Michelle

[emile]

hasn't worked yet!
After a month of testing on my mobile hotspot & different ISP.  I think its the packets not fully arriving or something to do with the tunneling. 

[Michelle-TalkTalk]

Hi emile,

Can I just confirm, has this never worked or has this only just started happening? Have you tried factory resetting the router and then re-set it up again?

Michelle

[emile]

that's correct my VPN client keeps on dropping 

[Debbie-TalkTalk]

Hi emile

Thanks for updating your Community Profile.

I've checked and your router has the latest firmware version.

Are you only experiencing drops in connection when using your VPN client?

[emile]

updated

[Debbie-TalkTalk]

Hi emile

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie