broadband connection

[magal1964]

My elderly parents have been without internet access and therefore no landline all this week. After spending a considerable amount of time on live chat trying various things it was concluded that they would require a new router. New router came today and the problem remains the same . Continual flashing amber light. 

All I want is for the ability to speak to someone in person or at least just book an engineer for them to get to the route of the problem. As you can imagine it is not easy for an 87yr old with visual problems to navigate the land of live chat and texts.

Anyone any ideas. I am curently still on hold to live chat and whats app chat to try and get some resolution

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Please can you add your parents name, account number and an alternative contact number to the Private Notes section of your Community Profile and I will escalate this to our Faults Escalation Team. Please do not post any personal information on the Community.

Thanks

Michelle

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.