broadband not working

[luckiineko]

Hi
My broadband went down on Sunday and then came back, then went off again at 8pm and randomly did not come back on again until yesterday daytime, then the same thing has happened again, 8pm last night it's off and hasn't come back on again. I've got a fault logged which says "

We are working on your fault.
Updated on: 27/02/2022

You have an open case and we are working to fix it. Check back in a few days."
This is all well and good but I' m currently relying on my Internet to work from home which I'm currently not able to do, anyone got any idea why this has happened or how long it'll take to fix? Not really impressed I had an email yesterday saying my price is going up in April when I'm currently getting no service at all.

[luckiineko]

I've had several issues with you in the past that haven't been resolved with a new router so I doubt it'll be that, can someone please come out and check it? 
Thanks

[Debbie-TalkTalk]

Hi luckiineko

Apologies I thought you wanted to check with the router first? If the fault is still present then we can arrange an engineer visit?

[luckiineko]

And is someone coming out to check the problem?

[Debbie-TalkTalk]

Hi luckiineko

The router is now on its way, please allow 24-48hrs for this to arrive.

Please test with this router and let us know how you get on.

Thanks

Debbie

[luckiineko]

I can try it but no idea if it well help, thanks

[Debbie-TalkTalk]

Hi luckiineko

Would you like me to send a replacement router today so we can rule this out first? The router takes 24-48hrs to arrive.

Thanks

[luckiineko]

No replacement router has been sent and Saturdays are the only days I can do, thanks.

[Debbie-TalkTalk]

Hi luckiineko

AM appointments are 8am - 1pm and PM appointments are 1pm - 6pm.

We can ask for a Saturday visit but these are not always available.

Can I just check, have we sent you a replacement router for testing?

[luckiineko]

When will this be? I work full time and have no annual leave left

[Debbie-TalkTalk]

Hi luckiineko

Apologies, the engineer now requires access to the property.

[luckiineko]

I'm a bit confused as I was told when it was logged that I wouldn't need to be home for the visit.

[Debbie-TalkTalk]

Hi luckiineko

Would you like me to arrange the Openreach engineer visit for you on the Community?

Thanks

[luckiineko]

It's all plugged in just flashing orange constantly on the router

[Debbie-TalkTalk]

Hi luckiineko

I'm really sorry to hear this.

A potential fault has been detected towards the property and Openreach are requesting that we arrange an engineer visit.

Is the router currently connected at the test socket?