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Broadband help

For queries about your TalkTalk broadband service.

broadband router failure

Grazza57
Sightseer
Private Message TalkTalk
Message 4 of 4

does anyone know if my router does not connect and they send me a new one does it cost me a fee?

 

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3 REPLIES 3

Message 1 of 4

Hi Grazza57

 

Did we send you a new router but advise it would be chargeable?

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Grazza57
Sightseer
Private Message TalkTalk
Message 2 of 4

yes l have a new one but you want me to pay for it and l am waiting for a manager to call me between 1400 and 1600 gmt it is now 1605 to discuss a compromise

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi Grazza57,

 

If the router is faulty then we can replace it free of charge. Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks
Chris

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