iPhone WiFi issues

[Belgium]

In the last 5 months or so mine and my wife’s iPhones keep losing WiFi signal from our talk talk router (sagecom)

to reconnect you have to toggle WiFi off and on on our phones 

this has never been an issue before in my 5 years with talk talk

[Debbie-TalkTalk]

Hi @Belgium 

That's great, I will let our Devices Team know 🙂

Debbie

[Belgium]

Yep still no problems 

[Debbie-TalkTalk]

Hi @Belgium 

Is everything still working ok?

[Debbie-TalkTalk]

Hi @Belgium 

You're welcome 🙂

Just checking, is everything working ok following the firmware update yesterday?

[Belgium]

Thanks once again Debbie

[Debbie-TalkTalk]

Hi @Belgium 

Further to my last post, all WIFI hubs will be updated to this new FW version over the next couple of weeks so I've pushed the latest update to your router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Richard @Belgium 

Perfect, thank you 🙂

We have new firmware rolling out for the WIFI hub, will it be ok for me to update your router today?

[Belgium]

Hi Debbie, new router is a big improvement as no issues yet with iPhone 

The old router serial no is N7192044N013142 and will be posted back this week 

many thanks for your help with this 

regards Richard 

[Debbie-TalkTalk]

Hi @Belgium 

I'm so glad to hear this.

Would this issue/fault usually have happened by now? (if it was still occurring)

Would it be possible to send me the serial number from the old router? Our Devices Team have asked to track this router when it's returned so they can run some tests on it.

[Belgium]

Morning Debbie, changed router over Saturday and all seems ok currently 

[Debbie-TalkTalk]

Morning @Belgium 

Have you had a chance to test the new router?

[Belgium]

Router has just arrived Debbie, will let you know how I get on, many thanks for your help 

[Debbie-TalkTalk]

Hi Belgium

Thanks for your reply.

I've checked and the router is showing as dispatched on 16/10 so you should hopefully receive this today or tomorrow.

Debbie

[Belgium]

No Not yet Debbie

[Debbie-TalkTalk]

Hi @Belgium 

Have you received a delivery notification for the replacement router?

[KeithFrench]

Hi @Belgium 

Yes, I remember now, what @Debbie-TalkTalk has suggested has been the most successful solution.

[Debbie-TalkTalk]

Hi @Belgium 

No problem.

I've requested that a Sagemcom Hub2 router is sent, please allow 72hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Belgium]

Hi Debbie, that would be great thank you 

[Debbie-TalkTalk]

Hi @Belgium 

I can try and order a hub2 router, I have seen this resolve this issue for other customers. Would you like me to try and arrange this?

[Belgium]

Morning Michelle,  it’s an  iPhone 12 running iOS 17.6.1