internet connection repeatedly dropping out

[Johnc5]

On Saturday 21st December internet connection went down for about 4 hours mid morning. Since then my internet connection come on for a few minutes then router goes blinking orange, then blinking white then internet connection comes back then whole process starts again Very difficult to do anything on internet and no sign the situation will be sorted. Help please

[Anonymous]

Hi John,

How are you getting on?

Thanks

Michelle

[Johnc5]

Thanks for the support, much appreciated. Hopefully the engineer will fix the problem. I will let you know

Thanks

John

[Chris-TalkTalk]

Hi John,

I can see that this has now been raised to Openreach and you have an engineer appointment booked, please let us know how you get on

Chris

[Johnc5]

I have tried everything fr8ys asked me to do but the problem persists. Chris-Talk Talk said a line test was picking up a problem and as I've done everything you asked me to check things out will you please look into this now as it isn't going away and I have sporadic internet connection. Thanks

[Chris-TalkTalk]

Thanks John 🙂

[Johnc5]

Thanks fr8ys for your reply

There is no noise on the phone line

I have restarted the router but not left it off for 30 minutes. I will do that now and see if that improves things

Thanks

[Chris-TalkTalk]

Hi John,

Line test is picking up a potential problem. Can you please answer fr8ys's questions, and we'll look into this for you

Thanks

Chris

[fr8ys]

Do you have any noise on your phone line?

Have you tried restarting the router after leaving off for 30 minutes?

This starts a new internet session.

If that does not work, have you tried a pinhole reset to the router? This resets it to factory defaults, so if you have changed your WiFi user id or password, you will need to set these up again.

If you can confirm, staff will look into.

Thank you.