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Broadband help

For queries about your TalkTalk broadband service.

lacking a consistent and stable service since swap to full fibre 150

TWH0857
Conversation Starter
Private Message TalkTalk

‎11-12-2025 09:54 AM - edited ‎11-12-2025 10:14 AM

Message 2 of 2

Since we transfered to the full fibre 150 service we have noticed that we now regularly have a loss of wifi connection and mobile phones switch to 5g connection. I downloaded a wifi analyzer app on my phone and can see that every so often our router is not detected in the list of displayed nearby routers. When I say nearby one or two of these routers have distances of 200ms. I am considering the purchase of a home security, wireless, but I have no confidence in the signal strength of our current router or its reliability of a stable connection. Is there a "router upgrade" available from TalkTalk and any advice on how to achieve a stronger and stable signal would be appreciated,

 

TomH

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mandisa1-TT
Support Team
Staff
Private Message

on ‎11-12-2025 10:02 AM

Message 1 of 2

Hi there @TWH0857 

We sincerely apologize for the inconvenience caused to you, I would advise please contact the full fibre team directly on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will assist you further and look at the connection issue for you.

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