My Internet Connection Is Doing It's Own Thing

[piston]

A bit long but bare with me, please.

For circa 2yrs Sagem Wi-Fi hub has synced at 40/10 (Mbps down/up). Solid as a rock.

April 11th, seems sluggish: sync. has dropped to 22.4/5 and will not budge. Reboots; swap cables, filters; use test socket, reset hub but locked at exactly 22399/4996 kbps (down/up) every day.

Used online diagnostic/help provision. Advisor (...is typing...) wants engineer home visit (or nothing). Appt. made for Thur1st May.

Afternoon pre appt I get home from a morning at hospital (I a ma grandad!!) log on to find all has gone back to normal ie 40/10Mbps! Sometime that morning it just changed, by itself.  Two miracles on same day!

The advisor (...is typing...) says engineer should come and check anyway. He arrives Thur.am: checks service socket, hub, Wi-Fi, line etc. Says all now good; prob. an issue/change at the exchange which has now reverted to normal. Splendid...for over a week...until...

May 10th (6.24 am) I log on to find sync has dropped off again. This time to 32.4/7.2 Mbps down/up (32400/7198 kbps) and has been exactly the same every day to now (20th May).

I'm back to where I started and cannot face another run through the online diagnostic 'system'

and anyway by the time an engineer arrive it may have magically restored again. Nothing changes here, there's not even a telephone on the line to inject some noise. No new electronics in the house. Nothing I can do here makes the slightest difference. The lockdown is consistent, accurate and absolutely unchanging.

Some external factor seems to be at work. DLM speed lock?

Exchange kit? There's been lots of cabling teams at work in the area over the last few months.

Er...help!.

[nomfezeko-TT]

Hi there @piston , thank you so much for reaching out, we are so sorry you have contacted us about an issue with your services, we will look into this for you. Just to check, when did you start having this issue?

-Fez. 

[piston]

Hi Amahle

Thanks for your response.

The " resetting your connection details" thing did the trick last night and the return to normal has stuck like glue. So looks good but it is early days.

Have you any clues as to what "the issue" was that triggered the speed downgrade?

Several tries with online diagnostics failed to spot this issue before but no two runs ever seemed to go through the same steps.

I shall sit tight and wait and see.

Regards

P

[amahle-TT]

Hi there @piston, I am sorry for this. Please confirm if you are still experiencing this issue.

[piston]

And to complete the 'comedy':

I idly conducted another online line-test after my apology post. Previous efforts this week (or previous weeks) lead nowhere but just now "we have found an issue impacting..." and then "we are resetting your connection details" (never seen that before) "then reboot router...wait 10 mins"....and it worked! back to 40/10. The " resetting your connection details" was the key. Never had that response before and no idea what the issue/cause was in the first place.

So, nothing to see here...unless the system is bluffing me...

I'll keep checking and post more if needs be (assuming I'm not banned for time wasting) but for now, no news is good news.

Regards

[piston]

Apologies for the typos and rather unfortunate auto correct that I carelessly pasted in... I meant 'bear' with me (line one) 🙄